Privacy Policy for felli.it
Felli is committed to protecting user privacy. Please read the following privacy policy to understand how your personal information will be treated when you use or register on the www.felli.it website, speak to a member of our Customer Service team or otherwise interact with Felli.
What personal information does Felli collect?
Felli collects personal information when it is provided directly by the user or through the use of our website, for example:
- Information about you and the company you work for when you register on our site. This may include your name and contact details, your company name and details and your email address.
- We may also record some details about how our website is used, clicks on advertisements, products searched for, products purchased and information downloaded. Marketing emails sent to you may also automatically detect whether you have received the email and used a link in marketing materials. We use this information to measure our performance but also to personalize our promotional messages and advertisements.
How does Felli use personal information?
Depending on how you interact with Felli and the permissions you provide, we will use your personal information for the purposes set out below:
- To process any sales orders.
- To manage your account online.
- To manage and respond to questions or complaints made to our Customer Service team.
- For market analysis and research, for example, we may contact the user for feedback on products and services.
- To send marketing messages and show targeted advertisements, having the user's consent or being otherwise authorized, to send advertising material
- To comply with legal and regulatory obligations.
Our processing of personal information is based on the following legal grounds under data protection law:
- Because data processing is necessary to enforce a contract with you or take preliminary steps necessary to enforce a contract (for example, if a purchase has been made, we use your personal data to process the payment and fulfill the order).
- Because it is in the legitimate interest of Felli and the user's company, when the user issues orders on behalf of the company.
- Because we have obtained your consent, such as when you contacted us with a question, when optional information was added to your account profile, and if you agreed to receive marketing materials.
- According to the European standard (GDPR 2016/679)
With whom does Felli share personal information?
Felli shares with:
- Service providers: we provide information to service providers who act on our behalf (e.g. companies providing digital marketing services such as product recommendations, statistical analysis, analysis and understanding of business and operational activities, website organization),
- Business or Asset Sale: In the event of a business sale, our customers' personal information may be disclosed to a potential buyer. In this case, we will make reasonable attempts to ensure that you remain bound by the terms of this privacy policy.
Felli may also disclose personal information if it believes such disclosure is necessary to protect the rights, property or personal safety of Felli, its customers or employees, or the public, or when otherwise authorized by law.
Where does Felli store personal information and for how long?
We retain personal information for the time necessary for the purposes mentioned above, this period may therefore vary depending on interactions with the user. For example, when a purchase contract has been finalized, we keep a copy of it for the period necessary for invoicing, taxation and fiscal and civil obligations.
When we no longer need to keep the information, it will be deleted. Please note that when you unsubscribe from marketing communications, we do not send emails
Information resides with the provider
What does Felli do to protect personal information?
Felli's goal is always to offer the highest level of service and safety to its customers.
Your account and personal online profile information is password protected so that only you can access it.
How does Felli use personal information for marketing?
Unless you opted out during account registration and purchase, Felli may send you emails or text messages or call you on the telephone to advertise Felli products and services. In addition, we may occasionally send advertising material directly by post about products which we think may be of interest to you.
It is likely that some or all of these marketing messages are tailored to your preferences, defined based on what we know about you and/or the company you work for and derived, for example, from your personal online profile , from previous searches and from the history of browsing on felli.it and from purchasing activities.
If you no longer wish to receive marketing communications from Felli, you can at any time:
- Contact the Marketing office
The user may view commercial advertisements from Felli on third-party websites, including social media. These commercial advertisements may be tailored to your interests. The display of commercial notices on social media may occur on the basis of an agreement between Felli and the social network that provides for the display of commercial notices to our customers or to users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network.
How can I access, update, correct or delete my personal information?
It is possible to update or delete personal information by contacting the Felli marketing office.
Felli will comply with any request to exercise these rights in accordance with applicable law. However, please note that there are a number of limitations to these rights and that there may be circumstances where we are unable to comply with your request.
